Never before has the competition offered such a variety of ways to deliver broadband services in North America. Broadband service providers are being challenged to provide attractive packaged offerings at competitive cost to their customers. Cable operators and telcos are introducing ”triple play” services in an effort to up-sell services to their customer base and gain market share from their competitors. Once the customer has made its purchasing decision, it is up to the service provider to keep the customer’s experience at a stellar level.
The introduction of IP-related services into the HFC network by cable operators has raised the bar when it comes to the effectiveness and execution of preventive maintenance programs. Since HFC networks are vulnerable to external environmental and varying RF conditions, the majority of network problems are related to the integrity of the HFC plant. Coaxial plant leakage control and repair programs are part of the preventive maintenance efforts required to maintain proactive plant integrity, ensuring QoS to these valued customers.
VGI Solutions’ CPAT™ service (patent number US 7,360,124 B2) can reduce your leakage management program costs with its fully automated, continuous leakage patrol system. The CPAT™ can accurately identify leakage points as your technicians perform their normal daily routine, without any intervention on their part. CPAT™ provides definite, measurable improvements over traditional audit patrol methods that use dedicated technical resources and vehicles.